The story is common. It’s a Saturday evening or a holiday, and you’re having an issue with your IBM hardware. You know you have an IBM maintenance contract for the hardware. You’re not sure what the expiration date is, or specifically what’s covered on the contract. Sure, you can call 1-800-IBM-SERV (800-426-7378) and they will…
IBM i Self Service Software Updates and Software Downloads (How to guide)
Episode 2 – The Villages of Software Updates and Software Downloads In episode 1: [(How to guide) Self Service IBM Entitled Software Key Retrieval – It Does Exist], we introduced the land of Entitled Software Support (ESS), and explored the “village” of Software Keys. Here in episode 2, we will build on information shared in…
Self Service IBM Entitled Software Key Retrieval – It Does Exist. (How to guide)
IBM Entitled Software Support (ESS) – Giving customers more freedom and control Episode 1 – The Village of Software Keys Once upon a time, the IBM customer did not have to concern themselves with software license keys. They purchased software which arrived on the preferred media of the day, and as long as you had…
Designing Solutions NOT Just Selling Products
I have always had a knack for understanding how things fit together, whether it’s a physical object, data, a business process, or a team of people. Growing up I wasn’t pretending to drive the matchbox cars across an imaginary road on the floor. I was figuring out how to build a track, with a ramp…
IBM Predictive Customer Intelligence
IBM Predictive Customer Intelligence Overview Today’s customers are well-informed and empowered by information. To serve these empowered customers, your business must — now more than ever — put them at the center of everything you do. The ability to attract, retain and satisfy them now and into the future requires providing the right experience at…